662 Dartmouth Dr. Neenah, WI 54956 ~ Contact: 708-205-0040 ~ Fax: 256-829-0473 ~ Email: firstname.lastname@example.org
Understand WHAT is causing your flooring problems. Eliminate the ones you have control over by understanding WHY they are occurring. Once you understand the WHAT, then we can help you determine the WHY. Determining WHERE and WHEN in the sales and/or installation process the problems are occurring, is a critical piece in solving the puzzle. Now we know WHERE and WHO to work with to eliminate problems before they happen.
THE 5 W's OF PROBLEM
RESOLUTION and AVOIDANCE
Points to Ponder
A Few Question We Would Like You to Ask Yourself
These are just a few simple questions we would like you to answer and think about. Not for us but for your company's future. We can customize training/product knowledge programs to help eliminate problems before they ever occur. Thus increasing your customer's satisfaction level and your bottom line/profits.
Training programs can be designed for your sales staff, installation supervisors, estimators and installers. The easiest way to eliminate costly problems and unhappy customers is through product knowledge. Most problems are able to be eliminated with a simple understanding of the products you're selling and installing.
Customized Training Program to Meet Your Company's Needs
COMPREHENSIVE TRAINING FOR FLOOR COVERING PROFESSIONALS
What would it be worth to your company to eliminate
50 to 75% of all your problems and the time
involved in handling them?
What is a satisfied customer worth? How much does an unhappy customer cost your company every YEAR? How much time did your personnel spend on
handling customer complaints?
Moisture Testing... Do your installers know how to perform proper moisture testing with the right meters and how to successfully use them?
By implementing the recommendations develop for your company, you can be assured there will be a drop in the daily problems you continually have to address. Allowing more time for profit generating activities.